Till now you might have been totally clueless about the need for strong communication skills but this article is going to shed a big light on this topic! It does not matter from which career stream or background you belong, but effective communication skills are required for success in any field.

Importance of communication skills

1. Enhances value in the workplace

If you were searching for a job or if you were searching for a promotion in your current job, then basically, communication skills are the main thing that you will need. It does not matter from which career you stream you belong, a good amount of communication skills are needed to impress anyone in your career field.

2. Needed for businesses

Oral and written communications are extremely important if you would like to run the business. These proficient are needed if you want to become one of the tops in your desired profession. If you have ever thought of running a business or becoming an entrepreneur then yes, you need great communication skills so that you can expose your inner intellectual talents and ideas.

3. Enhanced presentation

Employees are many times asked to improve their communication skills in order to achieve better performance. Effective communication skills enhance the presentations that are done for any business platform, so you really require good presentations for expanding your business ideas to everyone.

4. Very helpful for career progression

Communication skills are very much required for many aspects that surround career progression such as discuss problems, talk with colleagues, provide instructions, work in teams, and with clients. With great and fluid communication skills you will easily press in your career path.

5. It allows you to speak effortlessly

Good communications skills decrease nervousness and some nerves while you are interacting with the superior officials. Fluid communications skills will let you share your ideas and hidden concepts more easily and straightforwardly.

6. Effective and easy talk

Communication skills will help you showcase your inner intellectual facets and you can communicate in a very much easy yet amazing manner. Best communication skills are required in tough situations and dealing with stressful situations.

7. Builds a good relationship with customers

Customers want nothing but just want to communicate easily with the company and customers want to be heard and understood, so nice communication skills are needed to entice them. If you have a staff that has good communications skills then it will be very easy for you to address and solve customer’s problems through your staff and by their skills.

8. Influences how quickly you learn

Communication skills are really important for learning and exploring the knowledge and depth in any career. If you have good communication skills then you will learn easily and quickly than those who don’t have communication skills, as developing communications skills also enhance intelligence and brainpower.

9. It enhances your professional image

If you like to impress your friends and family, boss and everyone, then yes, you need good communications skills in order to effectively talk. Through good skills, you can build a positive image in society.

10. Many kinds of effective communication skills

Today, many successful organizations strongly feel they need to communicate effectively if they want to stand with firm feet in the competitive business world.

 

Here are all the MCQs on the importance of communication skills! Explore all the questions and go through them so you can know how important communication skills are for any career growth!

1. ___ means communication without words.

a. Object communication

b. Written communication

c. Oral communication

d. Non- verbal communication

Ans: D

2. The person who transmits the message is called ___.

a. channel

b. sender

c. receiver

d. response

Ans: B

3. ___ aims at making people work together for the common good of the organization.

a. communication

b. conversation

c. combination

d. connection

Ans: A

4. at each stage in the process of communication, there is a possibility of interference which may hinder the process. Such interference is known as ___.

a. sender

b. receiver

c. barrier

d. none of them

Ans: B

5. ___ describes all forms of human communication that are not verbal.

a. prosody

b.vocalics

c.haptics

d.para language

Ans: D

6. normally communication is ___, wherein the information or message is transferred from one person to another.

a. impersonal

b. interpersonal

c. personal

d. important

Ans: C

7. A ___ connects the sender to the receiver.

a. Channel

b. Noise

c. Communication

d. feedback

Ans: A

8. The ___ in the usage of words may be a serious barrier to effective communication.

a. disturbance

b. discrimination

c. disorder

d. distortion

Ans: D

 

9. Most of us use ___ and ___ in addition to words when we speak.

a. words and gestures

b. gestures and body language

c. body language and posture

d. posture and eye gazing

Ans: B

10. ___ refers to pitch, loudness, duration, intonation and, tempo.

a. touches

b. prosody

c. gestures

d. haptics

Ans: C

11. In ___ main intention is to seek certain information which will be appreciated.

a. empathetic

b. comprehension

c. appreciative

d. therapeutic

Ans: D

12. Dialogic listening is also known as ___.

a. therapeutic

b. appreciative

c. relational

d. evaluative

Ans: B

13. ___ means looking quickly over a textbook to get a general superficial idea of the content.

a. scanning

b. extensive reading

c. skimming

d. intensive

Ans: B

 

14. ___ reading is ideal and helps comprehension

a. extensive

b. loud

c. intensive

d. silent

Ans: D

15. The second step in the SQ3R of reading is ___.

a. survey

b. question

c. read

d. review

Ans: C

16. While making a slide the number of words should be limited to a maximum of ___ per slide.

a. seven

b. nine

c. eight

d. ten

Ans: D

17. ___ are the abbreviations that are made up by writing the first letters of the words in a name or phrases.

a. field abbreviations

b. personal abbreviations

c. acronyms

d. none of them Ans:

Ans: D

18. ___ is the full form of the abbreviation TQM.

a. team quality management

b. total quality management

c. total quality manager

d. total quality management

Ans: D

19. Communication that takes place between the members of an organization within itself is ___.

a. external

b. formal

c. informal

d. internal

Ans: D

20. Informal meetings mark the ___ of the problem.

a. immediately

b. immediacy

c. importance

d. improvement

Ans: C

21. ___ is sent to specific group of people whereas ___ may be meant for general public.

a. notice, memo

b. memo, circular

c. notice, circular

d. circular, notice

Ans: D

22. The problem with proofreading is that you will have to be good at ___ and ___.

a. spelling, punctuation

b. pronunciation, spelling

c. punctuation, pronunciation

d. paraphrasing, spelling

Ans: A

23. Every sentence has two essential parts a ___ and a ___.

a. clause, predicate

b. subject, phrase

c. predicate, subject

d. subject, clause

Ans: C

24. Oral communication ensures___ and ___.

a. fluency; speed

b. adequate attention; immediate response

c. speedy interaction; immediate response

d. speed; attention

Ans: B

25. Find out errors:

Either the manager or their subordinates failed in his duty.

a. either- neither, or- nor

b. their- his, his- their

c. failed- fails, subordinates- subordinate

e. the- a, in- for

Ans: B

26. As a means of communication, e-mails have features of the immediacy of both ___ and ___.

a. reading, receiving

b. writing, sending

c. calling, receiving

d. receiving, sending

Ans: D

27. Unclarified assumptions in communication can lead to ___ and ___.

a. premature evaluation, poor listening

b. lack of planning, physical barriers

c. information overload, selective perception

d. confusion, misunderstanding

Ans: D

28. A resume needs conceptualization of your ___ and___ all into one document.

a. objectives, experiences

b. projects, skills

c. accomplishments, experiences

d. skills, aims

Ans: C

29. The semantic markers used to express time relationship are:

a. next, after

b. after, consequently

c. hence, to summarize

d. while, because

Ans: A

30. ___ and ___ are acted as barriers to communication.

a. semantic distortions, lack of planning

b. sender, receiver

c. channel, message

d. feedback, sender

Ans: A

31. When a word that has a silent “e” at the end combines with an ending that starts a vowel, the final “e” is ___, for example, the surprise gives you ___.

a. unchanged, surprising

b. dropped, surprising

c. deleted, surprising

d. changed, surprising

Ans: B

32. The primary goal of communication is to ___.

a. to create barriers

b. to create noises

c. to effect a change

d. none of these

Ans: C

33. Communication through ___ and ___ is called verbal communication

a. written material and gestures

b. gestures and spoken words

c. spoken words and written material

d. body language and gestures

Ans: C

34. ___ is an exchange of facts, ideas, opinions or emotions by two or more persons.

a. communication

b. combination

c. conversation

d. connection

Ans: A

35. The ___ of the correct channel depends on the situation under which the communication takes place.

a. chance

b. choice

c. change

d. channel

Ans: B

36. ___ is the study of touches as non-verbal communication.

a. haptics

b. body language

c. gestures

d. prosody

Ans: A

37. The fourth step in the SQ3R technique of reading os ___.

a. recall

b. review

c. survey

d. reading

Ans: A

38. ___ is an announcement sheet that is sent to a specific group of people.

a. notice

b. memo

c. circular

d. letter

Ans: C

39. ___ is essentially a statement of facts of a situation, project or process or test and it should be supported by.

a. notice, proof

b. technical report, evidence

c. memo, information

d. letter, documentors

Ans: B

40. ___ is done when you need to continue learning and studying that you develop your own thinking and skills.

a. professional reading

b. action

c. extensive

d. intensive

Ans: A

41. ___ and ___ as visual aids should contain the minimum information necessary.

a. flip charts slide

b. PowerPoint, overhead projects

c. video, film

d. overhead projects, slides

Ans: D

42. Too much of ___ communication in the workspace may also prove ___. It may lead to negligence of work.

a. formal, positive

b. informal, negative

c. verbal, positive

d. non-verbal, negative

Ans: B

43. Communication helps managers utilize ___ and ___ in the most effective and efficient manner.

a. employees, organization

b. control, evaluation of performance

c. plans, goals

d. manpower, resources

Ans: D


44. The most crucial part of the ___ process is thinking of converting to ___ what one hears.

a. reading, understanding

b. speaking, meaning

c. hearing, interpreting

d. listening, meaning

Ans: D

45. Language of a memo should be ___ and ___ to understand.

a. indirect, personal

b. direct, concise

c. lucid, easy

d. concise, difficult

Ans: C

46. What is the full form of R&D:

a. resources and development

b. recharge and discard

c. research and demand

d. research and development

Ans: D

47. Find out the errors:

Besides being good at tennis, he is also an excellent player of golf.

a. good- better, being- been

b. beside- besides, in- at

c. excellent- intelligent, besides – besides

d. in- at, being- been

Ans: B

48.in letter writing, ___ indicates to the reader of the letter what the ___ is about.

a. salutation, letter

b. subject, notice

c. body, memo

d. subject, letter

Ans: D

49. While using overhead projectors, you can reveal the information line by using an ___ sheet to over the ___.

a. opaque, flip chart

b. translucent, transparency

c. transparent, slide

d. opaque, transparency

Ans: D

50. A press release is a ___ news ___ story, written in ___ person that seeks to demonstrate to an editor or reporter the newsworthiness of a particular person, event, service, or product.

a. false, first

b. pseudo, third

c. real, second

d. original, third

Ans: B

51. Complete the following statements with appropriate conjunctions:

1. ___ he worked hard, he failed.

2. I cannot lift the box ___ it is very heavy.

3. The current status report has been attaché, ___ I have highlighted the important figures.

4. ___ we have no money, we cannot buy it.

(a) although, because, and, since

(b) since, and, although, because,

(c) because, since, and, although

(d) and, although, since, because

Ans: A

52. Which one of the following is correct: the process of communication.

(a) encoding, receiver, message, response, feedback, the sender

(b) sender, encoding, message, decoding, receiver, response, feedback

(c) sender, response encoding, message, decoding, receiver, feedback

(d) sender, decoding, message, encoding, receiver, response, feedback

Ans: B

53. Say whether true or false:

1. use simple language without clichés while writing a memo.

2. Minutes are submitted by the name of the typist who has typed the minutes.

3. The minutes of the meeting should contain the point of view of the minute taker

4. You can use tables and charts in a memo.

(a) false, true, true, false

(b) true, false, false, true

(c) false, true, true, true

(d) false, false, false

Ans: B

54. What is the full form of FOB:

(a) fire on board

(b) free on broad

(c) free onboard

(d) free of board

Ans: C

55. Match the following body language gestures with their meanings:

(1) rolling one’s eyes (a) lack of confidence

(2) nodding (b) exasperation

(3) the crossing of arms (c) confirmation

(4) shaking of legs (d) defensive

a. 1- d, 2- c,3- b, 4- a

b. 1-c,2-a,3-d,4-b

c. 1-b,2-c,3-d,4-a

d. 1-a,2-b,3-c,4-d

Ans: C

56. One of the great tools that are used to handle complaining customers is the technique of BLAST. The acronym stands for:

(a) believe, listen, apologize, satisfy, treat

(b) believe, listen, apologize, suggest, thank

(c) believe, listen, apologize, satisfy, thank

(d) believe, list, apologize, satisfy, thank

Ans: C

 

57. Which of the following statements are true?

1. in oral communication, there is a possibility of immediate response.

2. if one wants to have effective communication, one should be egoistic.

3. Oral communication always saves time.

4. Never leave a caller on hold.

(a) false, true, true, false

(b) true, false, false, true

(c) true, true, false, false

(d) false, false, true, false

Ans: B

58. Which one of them are types of listening:

1. comprehension listening

2. critical listening

3. evaluative listening

4. intensive listening

(a) 1,2,3

(b) 2, 3, 4

(c) 3, 4, 1

(d) 4, 2, 1

Ans: A

59. SQ3R Technique of reading stands for:

(a) Survey, Question, read, recall, review.

(b) survey, quotient, read, review, recall

(c) Survey, question, relief, recall, read

(d) Survey, question, recall, review, read

Ans: A

60. The semantic markers used to indicate illustration and examples are :

(1) first and foremost (2) for example (3) let’s take for example (4) for instance

(a) 1,2,3

(b) 2,3,4

(c) 3,4,1

(d) 4,1,2

Ans: B

61. Which of the following statements is true about Powerpoint slides:

1. all the slides must be part of a simple PowerPoint file as it saves time.

2. Use fonts that will get distorted while processing.

3. Keep images away from the edges of a slide as they may get cropped while mounting the slide.

4.If you are preparing for a 35 mm image the PowerPoint slides must not be formatted for 35 mm.

(a) true, true, true, true

(b) true, false, true, false

(c) false, true, false, true

(d) false, true, true, false

Ans: A

62. Which one of them is a type of reading?

1.extensive reading,

2. evaluative reading

3. scanning

4. intensive reading

(a) 1,2,3

(b) 1,3,4

(c) 2,3,4,

(d) 1,2,4

Ans: B

63. While composing a ___ message, only keywords and ___ are used. Function words such as ___ and ___ should not be included.

(a) telephonic, structures, conjunctions, prepositions

(b) face- to-face, signs, articles, nouns

(c) formal, symbols, nouns, pronouns

(d) telegraphic, phrases, articles, preposition.

Ans: D

64. What is the full form of RSI:

(a) Repetition Strain Injury

(b) Repetitive Strain Inquiry

(c) Repetitive Stress Injury

(d) Repetitive Strain Injury

Ans: D

65.Which one of the following is the correct structure of the letter:

(a) address, date, body, subject, signature, enclosure,

(b) address of the applicant, date, salutation, subject, body, signature, enclosure

(c) address, salutation, date, body, subject, enclosure, signature

(d) address, date, subject, body, salutation, enclosure, signature

Ans: B

66. While communication with the ___, ___ phrases and ___ have to be used in their ___ contexts.

(a) customers, polite, expressions, appropriate

(b) relatives, harsh, gestures, inappropriate

(c) Subordinates, impolite, impressions, true

(d) audience, rude, dialogues actual

Ans: A

67. ___ is the most important aspect of style in a language.

a. alphabets

b. articles

c. punctuation

d. nouns

Ans: c.

68. ___ is a means of making ideas and thoughts clearer and easier to grasp by breaking them down into logical units

a. Writing

b. Punctuation marks

c. Pronunciation

d. Grammar

Ans: b.

69. Punctuation decides the combination of two words to make a ___

a. Letter

b. Memo

c. Report

d. Phrase or clause

Ans: d.

70. ___ is also called “Period in American English.

a. Comma

b. Exclamation

c. Full stop

d. Semicolon

Ans: c.

71. While a dash is used to separate two words, ___ is used to unite them

a. Comma

b. Exclamation

c. Hyphen

d. Semicolon

Ans: c.

72. ___ is used to separate clauses of a compound sentence when they have a comma

a. Colon

b. Semicolon

c. Parenthesis

d. Hyphen

Ans: b.

73. The forum where people sit together and discuss a topic with the common objective of finding a solution for a problem is called ___

a. Interview

b. Drama

c. Play

d. Group Discussion

Ans: d.

74. ___ is the person who coordinates the group discussion

a. Manager

b. Timekeeper

c. Moderator

d. Leader

Ans: c.

75. A ___ is a narration of a situation or an event

a. Case

b. Report

c. Letter

d. Interview

Ans: a.

 

76. Back straight, and arms and legs uncrossed, indicates a ___ posture

a. Closed

b. Tensed

c. Open

d. Relaxed

Ans: c.

77. The ___ is used to indicate possession and contraction in sentence

a. Comma

b. Apostrophe

c. Full stop

d. Quotation Marks

Ans: b.

78. ___ encloses the words of a speaker.

a. Quotation Marks

b. Comma

c. Full stop

d. Apostrophe

Ans: a.

79. ___ pertains to the “what to say” aspect of the group discussion

a. Group Behaviour

b. Appearance

c. Manners

d. Knowledge of the content

Ans: d.

80. Group discussion is arranged in order to measure certain ___ of the participants, which are otherwise difficult to identify and time-consuming to assess.

a. Caste

b. Traits and qualities

c. Complexion

d. Religion

Ans: b.

81. ___ is mainly used to introduce words that explain, amplify or interpret what precedes it

a. Colon

b. Semicolon

c. The hyphen

d. Full stop

Ans: a.


82. ___ can be used to show the omission of a verb in a sentence

a. Comma

b. Colon

c. Full stop

d. The hyphen

Ans: a.

83. To separate a noun clause preceding a verb ___ is used

a. Full stop

b. Quotation Mark

c. Dash

d. Comma

Ans: d.

84. Showing direction to a group requires the following quality

a. Leadership

b. Good Appearance

c. Open body language

d. Communication skills

Ans: a.