Formal and Informal Communication Skills MCQS

Formal and Informal Communication Skills MCQs,Pkilm4u

Formal and Informal Communication Skills MCQS

  1. The interchange of information is done through pre-defined channels in

    2. a) Informal communication
    b) Formal Communication
    c) Cluster chain communication
    d) Gossip chain communication

    b) Formal Communication

  2. “Grapevine communication” is another name of:

    3. a) Probability communication
    b) Upward or bottom-up communication
    c) Formal communication
    d) Informal communication

    d) Informal communication

  3. The most reliable type of communication is

    4. a) Informal communication
    b) Non-verbal communication
    c) Formal communication
    d) Group communication

    c) Formal communication

  4. The evidence of formal communication is

    5. a) Written documentary
    b) No evidence
    c) Face to face meetings
    d) Telephones

    a) Written documentary

  5. Advantage of informal communication is

    6. a) Employees can discuss work problems
    b) Saves time
    c) Saves cost of the organization‘s
    d) All of the above

    d) All of the above

  6. Systematic flow of information occurs in

    7. a) Formal communication
    b) Informal communication
    c) Interpersonal communication
    d) Intrapersonal communication

    a) Formal communication

  7. Disadvantage of Informal communication is

    8. a) Time consuming
    b) Fast speed
    c) Less reliable
    d) Spread of rumours

    d) Spread of rumours

  8. Distortion due to long chains occur in

    9. a) Verbal communication
    b) Grapevine communication
    c) Formal communication
    d) Mass communication

    c) Formal communication

  9. Flow of information in Informal communication is

    10. a) Moves freely
    b) Through pre defined channels
    c) Face to face meeting
    d) Video conferencing

    a) Moves freely

  10. “Official communication” is another name of

    11. a) Group communication
    b) Formal communication
    c) Non verbal communication
    d) Interpersonal communication

    b) Formal communication

  11. How many types of formal communication are there ?

    12. a) 1
    b) 2
    c) 4
    d) 5

    4

  12. Flow of information from superior to subordinate authority is in

    13. a) Upward or bottom up communication
    b) Crosswise communication
    c) Downward or Top-down communication
    d) Horizontal communication

    c) Downward or Top-down communication

  13. In which type of communication employees of different departments work at different levels

    14. a) Mass communication
    b) Crosswise or diagonal communication
    c) Verbal communication
    d) Non verbal communication

    b) Crosswise or diagonal communication

  14. What is the type of Informal communication?

    15. a) Upward communication
    b) Downward communication
    c) Single Strand chain
    d) Horizontal communication

    c) Single Strand chain

  15. The type of communication in which information goes from person to person is

    16. a) Cluster chain
    b) Probability chain
    c) Single Strand chain
    d) Downward communication

    c) Single Strand chain

  16. How many types of Informal communication are there ?

    17. a) 2
    b) 3
    c) 4
    d) 5

    c) 4

  17. The process in which communication passed on to everyone is

    18. a) Cluster chain
    b) Probability chain
    c) Formal communication
    d) Gossip chain

    d) Gossip chain

  18. Which of these is not a type of grapevine ?

    19. a) Gossip
    b) Probability
    c) Rope
    d) Cluster

    c) Rope

  19. Which of these is not a type of grapevine?

    20. a) Double Strand
    b) Single Strand
    c) Cluster
    d) Gossip

    d) Gossip

  20. Which of these involves the passing of information through a long line of people?

    21. a) Double Strand
    b) Single Strand
    c) Cluster
    d) Gossip

    b) Single Strand

  21. Which of these is not a limitation of grapevine ?

    22. a) Distortion
    b) Slow process
    c) Damaging swiftness
    d) Incomplete information

    b) Slow process

  22. What is lateral communication ?

    23. a) Flows from superior to subordinate
    b) Flows between manager and workers
    c) Flows between peers
    d) None of the above

    c) Flows between peers

  23. The part of grapevine which is inaccurate?

    24. a) Chain system
    b) Gossip system
    c) Cluster system
    d) Rumours

    d) Rumours

  24. Communication types according to number of persons are

    25. a) 1
    b) 2
    c) 3
    d) 4

    d) 4

  25. Formal communication is with the

    26. a) Elders
    b) Teachers
    c) Boss
    d) All of the above

    d) All of the above

  26. On the basis of organisational structure , the types of communication are

    27. a) Formal and Informal
    b) Verbal and non-verbal
    c) Interpersonal and Intrapersonal
    d) None of the above

    a) Formal and Informal

  27. Organisational barriers involve

    28. a) Poor listening
    b) Lack of staff meetings
    c) Egotism
    d) Noise

    b) Lack of staff meetings

  28. Types of communication barriers are

    29. a) 4
    b) 5
    c) 6
    d) 7

    d) 7

  29. Flow of communication in formal communication is

    30. a) Only through pre defined channels
    b) Video conferencing
    c) Face to face meetings
    d) Moves freely

    a) Only through pre defined channels

  30. Reliability of Informal communication is

    31. a) More reliable
    b) Most reliable
    c) Comparatively less
    d) None of the above

    c) Comparatively less

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